The Terms of Service is a boring document but we strongly encourage you to read it thoroughly. Violation of the Terms will result in your account getting suspended.
THIS IS AN AGREEMENT BETWEEN YOU OR THE ENTITY THAT YOU REPRESENT AND SIMPLIMAIL GOVERNING YOUR USE OF ALL SIMPLIMAIL SERVICES.
This website and its services are operated by Network World Capital Srl. Throughout the site, the terms “we”, “us”, “Simplimail”, “our” and “The Company” refer to Network World Capital Srl. The Company (us) offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated throughout the site.
All services provided by Simplimail may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any European or your jurisdiction of residence federal, state or city law is prohibited. This includes content or material that is but not limited to: unlawful, harassing, invasive of another's privacy, pornographic, obscene, promotes racism, contains viruses or malicious code, or that which infringes or may infringe the intellectual property or other rights of another. The User agrees to indemnify and hold harmless Simplimail from any claims resulting from the use of service which damages the User or any other party.
You may use any of our services, provided that you are of legal age to form a binding contract and are not a person barred from receiving said services under the laws of the EU or your jurisdiction of residence.
To access any services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify Simplimail of any unauthorized use of your account or any other breach of security. Simplimail will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.
Simplimail may cancel or suspend your access to our services at any time and for any reason without notice. Upon cancellation or suspension, your right to use the service will stop immediately. You may not have access to data that you stored on the service after we suspend or terminate the service. You are responsible for backing-up your data that you use with the service. If we cancel your service in its entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your Service remaining right before we terminated your service.
Conditions of Use:
By using this website and/or our Services, you agree to the conditions of use (anti-spam/privacy/Terms policies) including any future changes. Please read these conditions carefully before using this website and/or Services. Simplimail reserves the right to make changes to these conditions at any time by notifying its Users. You are bound by any such changes and should, therefore, it is strongly recommended to check this page often.
You are required to have a valid SPF record on domains that send emails through our service. Failure to do so results in reduced sending reputation for your domain and our IP addresses, which impacts negatively our services and other customers. We offer a tutorial on how to set the SPF record or you can contact support to help you.
Restrictions on Use:
In addition to all other terms and conditions of this Agreement, you shall not:
Access from AS9009 (M247):
Due to an incredible amount of abuse, and their known reputation for running a dirty network that endlessly abuses other services with brute force attacks, DOS attacks, and spam we have blocked access from the AS9009 (M247) network. There are no known email services using M247, only a set of VPN providers that use them for some of their locations. If you are using said VPN providers you will have to disable the VPN connection when you access our services. This may be re-evaluated in the future, and should only impact your service positively by leaving more physical resources available for your legitimate use.
Spamming and Illegal Activities:
You agree to be solely responsible for the contents of your transmissions through the Services. You agree not to use the Services for illegal purposes or for the transmission of material that violates any European or your jurisdiction of residence federal, state or city law. This includes content or material that is but not limited to: unlawful, harassing, invasive of another's privacy, pornographic, obscene, promotes racism, contains viruses or malicious code, or that which infringes or may infringe the intellectual property or other rights of another. You agree not to use the Services for the transmission of "junk mail", "spam", “phishing” or unsolicited mass distribution of email. We reserve the right to terminate your access to the Services if there are reasonable grounds to believe that you have used the Services for any illegal or unauthorized activity. In such a case, you are not eligible for any refunds whatsoever.
Payments and Billing:
Simplimail services are billed on a subscription basis. This means that you will be billed in advance on a recurring, periodic basis. You will be billed using the billing method you select in your client portal. Depending on the payment method you choose your subscription may automatically renew at the end of each billing cycle unless you cancel auto-renewal through your billing page. You may cancel auto-renewal on your subscription at any time, and your Subscription will only stop at the end of your billing date.
Chargebacks and disputes against any payment will result in immediate suspension of all services on the account until the dispute is removed, and the account prohibited from placing any further orders. At the Billing Department's discretion, all services on the account may be terminated without compensation in the event of dispute or chargeback. If you are unhappy with our services you are welcome to contact our support team. We want every customer to be satisfied with the services we provide and we will surely find a solution for you.
Money-back guarantee and refund policy:
We offer a 14-day money-back guarantee with all our plans if there were no policy (anti-spam/Terms) violations.
We do not offer refunds for canceled services or policy (anti-spam/Terms) violations. If Simplimail breaches its obligations under these Terms and in such an event, you will be entitled to prorated refund of any prepaid fees.
Services may be upgraded at any time. You will be billed for the difference in values from the date of modification until the end of the service's current billing cycle. The modification will be applied once the issued invoice is settled.
Services may be downgraded at any time. The modification will be applied in the next billing cycle.
Service Suspension: When suspended, a service is brought offline and disabled from being accessed. No data will be made available, nor the service brought online until the situation resulting in the suspension has been resolved.
Service Termination: Upon termination, all related data and backups are destroyed. This process cannot be reversed. Backups relating to a service may be kept for an additional 7-30 days (from the date of termination).
Simplimail guarantees 99% service uptime on all plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime upon request. Exceptions to this SLA include server abuse, ToS/anti-spam policy violations, overdue invoices, downtime caused by the client and targeted/Denial of Service attacks.
Disclaimer of Warranties:
YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN AS-IS-AND-AS-AVAILABLE BASIS. SIMPLIMAIL EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. SIMPLIMAIL MAKES NO WARRANTY THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. USE OF ANY MATERIAL DOWNLOADED OR OBTAINED THROUGH THE USE OF THE SERVICES SHALL BE AT YOUR DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE THAT RESULTS FROM THE USE OF THE SERVICES OR THE DOWNLOAD OF ANY SUCH MATERIAL. NO ADVICE OR INFORMATION, WHETHER WRITTEN OR ORAL, OBTAINED BY YOU FROM SIMPLIMAIL.CO, ITS EMPLOYEES OR REPRESENTATIVES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THE TERMS.
Limitation of Liability:
YOU AGREE THAT SIMPLIMAIL SHALL, IN NO EVENT, BE LIABLE FOR ANY DAMAGES, INCLUDING CONSEQUENTIAL, INCIDENTAL, INDIRECT OR OTHER LOSS OR DAMAGE WHATSOEVER OR FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, COMPUTER FAILURE, LOSS OF BUSINESS INFORMATION, LOSS OF FILES, OR OTHER LOSS ARISING OUT OF OR CAUSED BY YOUR USE OF OR INABILITY TO USE THE SERVICE. IN NO EVENT SHALL SIMPLIMAIL ENTIRE LIABILITY TO YOU IN RESPECT OF ANY SERVICES EXCEED THE FEES PAID BY YOU TOWARDS SUCH SERVICE.
You agree to indemnify and hold harmless Simplimail and The Company, it’s first, second or third party affiliates, from and against any losses, damages, fines, and expenses arising out of or relating to any claims that you have used the Services in violation of another party's rights, in violation of any law, in violations of the Terms, or any other claim related to your use of the Services.
Suspension and Termination:
We may suspend your user account or temporarily disable access to the Service in the event of any suspected illegal activity, requests by law enforcement agencies. Also, we reserve the right to terminate your user account and deny the Services upon reasonable belief that you have violated the Terms of Service and/or Anti-Spam Policy.
You have the right to terminate your user account if Simplimail breaches its obligations under these Terms and in such an event, you will be entitled to prorated refund of any prepaid fees.
Termination of user account will include denial of access to all Services and deletion of all data in your user account.
"User": The individual using our Services.
"Service" or "Services": The service or services provided to the User.
"we", "us", "Simplimail", "our", "The Company": Network World Capital Srl, a company registered in Romania at the NTRO under registration number 38140354.